Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Valeriia Massey

Valeriia Massey

July 18, 2025

1  out of  5
rating by Valeriia Massey
"Stay away from State Farm and this office in particular. After paying them for 7 years and having couple car accidents that were not our fault, our insurance went up, they never checked on us and they also cover up things. Tim Tran and all his team did nothing for us and on top of all that, after we have dropped them and went with someone else, they charged our account again! Which is illegal and now it is pain in the ass to get that money back because they are saying we have to send a check. We are entertaining the thought of going to see an attorney about this whole experience"
We responded:
"Valeriia, we’re truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. We understand that rate changes can be frustrating, but auto insurance premiums can fluctuate due to multiple factors, including location and broader market conditions. We’ve made multiple attempts to reach out via calls and texts regarding your policy reviews, but unfortunately, we didn’t receive a response. While we do require advance notice to stop auto-payments, once we were informed of your cancellation, we promptly issued a refund check. We understand how frustrating this situation must have been and sincerely apologize for any inconvenience it caused."
Profile photo of Brian Adornato

Brian Adornato

July 17, 2025

5  out of  5
rating by Brian Adornato
"The Tran Agency team provides exceptional service. If you have a question, concern, or need any assistance with your insurance needs, just give them a call. I especially would like to give a shout out to the office manager, Jena B. She recently helped me with my insurance policy on a property and got me coverage including any discounts that might apply. She is excellent at following up to remind you of timely dates so you don’t forget."
We responded:
"Brian, thank you so much for your kind words and thoughtful review! We’re thrilled to hear that Jena and the rest of The Tran Agency team were able to assist you effectively with your insurance needs. Providing excellent service and timely support is very important to us, and your recognition means a lot. If you ever have any questions or need further assistance, please don’t hesitate to reach out. We truly appreciate your trust and support!"
Profile photo of rossjoe99

rossjoe99

July 17, 2025

5  out of  5
rating by rossjoe99
"Kaitlyn was absolutely amazing! She made the process of getting auto insurance quick, easy, and even enjoyable. She took the time to explain everything clearly and found me an incredible deal that saved me a ton of money. Her professionalism, knowledge, and friendly attitude made all the difference. If you need insurance, ask for Kaitlyn—you won’t be disappointed!"
We responded:
"Joe, thank you so much for your kind words! We’re thrilled to hear that Kaitlyn made your auto insurance experience quick, easy, and enjoyable. We pride ourselves on providing clear explanations and finding the best deals for our clients, so it’s wonderful to know she exceeded your expectations. We’ll be sure to pass along your compliments to Kaitlyn. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help!"
Profile photo of Alyssa Liebegott

Alyssa Liebegott

July 3, 2025

5  out of  5
rating by Alyssa Liebegott
"Kaitlyn was incredibly helpful in assisting me with my insurance needs. As a recent college graduate, she helped me explore my options and thoroughly understand all of the benefits of a State Farm insurance plan. Kaitlyn is knowledgeable, intentional, easy to work with, and represents her company well. I would recommend her to anyone in need of insurance resources and am grateful to have had her help in this new chapter of my life!"
We responded:
"Alyssa, thank you so much for your kind words! We’re thrilled to hear that Kaitlyn was able to guide you through your insurance options and make the process clear and manageable. Helping recent graduates like you navigate important decisions is something we truly enjoy. We appreciate your recommendation and are grateful to have been part of this exciting new chapter in your life. If you ever need anything else, please don’t hesitate to reach out!"
Profile photo of Kelly McArdle

Kelly McArdle

June 16, 2025

4  out of  5
rating by Kelly McArdle
"A couple years ago, Tyler at Tim Tran State Farm nearly cut my Geico insurance IN HALF! Finally recognized for my good driving and how little I actually drive. Thank you Tyler. ///// Well it's 2024 and I bought a 2022 Toyota Corolla to have better safety features. However that seemed to really cost me NOW, as STATE FARM jacked my insurance! The CEO of STATE FARM makes $24.5 million!!!🤷 ANOTHER UPDATE: In March 2025 they dropped my rate $25 a month after hurricane season, I was a bit surprised but let's see what happen in the next 6 months premium. Thank you."
We responded:
"Thank you Kelly for the 5 Star Review. We appreciate you allowing Tyler and our agency to earn your auto insurance business. Please keep us in mind for all your insurance needs. We also love referrals."
Profile photo of MadeiraMarineSales

MadeiraMarineSales

June 15, 2025

5  out of  5
rating by MadeiraMarineSales
"Tim Tran is a pleasure to work with. Highly recommended for a 5 star experience."
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that you had a 5-star experience with Tim Tran State Farm. Our office is dedicated to providing exceptional service, and your recommendation means a lot to us. "
Profile photo of Mike Work

Mike Work

June 12, 2025

5  out of  5
rating by Mike Work
"Jena Brown has been my agent since I started driving at 16. She’s been supporting me for 21yrs - through high school, college, and now my adult life. She always picks up the phone - and if she’s busy, she’s quick to call me back. She’s a FABTASTIC communicator: always leaves a voicemail and sends me email reminders if I’m busy, because I’m AWFUL with these things. She’s supported us through hurricanes and the growth of our family. My mind has always been at peace with Jena supporting us. If you call this State Farm agency, ask for Jena. You won’t regret it!"
We responded:
"Thank you so much for your heartfelt review! We are incredibly grateful for your loyalty over the past 21 years and are thrilled to hear about your positive experiences with Jena. Her dedication to her clients and commitment to excellent communication truly make a difference, and we’re glad to know she has been a source of support for you through various life stages and challenges. Your recommendation means the world to us!"
Profile photo of Jon Trezona

Jon Trezona

May 21, 2025

5  out of  5
rating by Jon Trezona
"I was having difficulty getting information and direction from the claims dept. Kristi contacted them, and essentially expedited the process for me in a matter of minutes- true Customer Service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kristi was able to assist you and expedite the process. Providing exceptional customer service is our top priority, and we’re glad that we could help you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your feedback!"
Profile photo of Mohn Funeral Home

Mohn Funeral Home

May 1, 2025

5  out of  5
rating by Mohn Funeral Home
"Jena is an amazing Agent and has always helped us with all our insurance needs when it comes to our fleet vehicles and our personal vehicles. Not only is it convenient that she's right next door, but also nice to know that whenever I call or have questions, she is always there to help in anyway necessary. Thank you Jena for all your help, always and thank you to the entire staff as well over at Tim Trans."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Jena has been able to assist you with your insurance needs for both your fleet and personal vehicles. It's wonderful to know that her accessibility and support have made a positive impact on your experience. We’re proud of our team at Tim Tran State Farm, and your feedback means a lot to us. If you ever have more questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Thank you again for taking the time to share your experience!"
Profile photo of Daniel Valladares

Daniel Valladares

April 16, 2025

5  out of  5
rating by Daniel Valladares
"Kaitlyn was extremely helpful in getting the best rate for my home, auto, and life insurance! Prompt responses and always happy to discuss the nuances in the different policies."
We responded:
"Daniel, thank you so much for your kind words! We’re thrilled to hear that Kaitlyn was able to assist you in finding the best rates for your home, auto, and life insurance. Providing prompt and informative service is our priority, and we’re glad that you felt supported throughout the process."
Profile photo of Norm Helfand

Norm Helfand

March 26, 2025

5  out of  5
rating by Norm Helfand
"the best possible experience"
We responded:
"Norm, thank you so much for your kind words! We're thrilled to hear that you had the best possible experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!"
Profile photo of Keith Pfefferman

Keith Pfefferman

March 21, 2025

5  out of  5
rating by Keith Pfefferman
"I reached out to Kaitlyn for an auto quote. She responded quickly to my questions and ultimately saved me over $500 on my premium. Much appreciated!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kaitlyn was able to assist you with your auto quote and help you save. We strive to provide excellent service and it's wonderful to know that she met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. "
Profile photo of dsm1171

dsm1171

March 18, 2025

5  out of  5
rating by dsm1171
"Hai was very professional, knowledgeable and thorough in this quote process."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you found Hai to be professional, knowledgeable, and thorough during the quote process. Our team strives to provide the best service possible, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out."
Profile photo of irna 1910

irna 1910

March 6, 2025

5  out of  5
rating by irna 1910
"Switching our insurance provider with this company was a seamless and hassle-free experience. The office manager, Tyler Aronowitz, quickly provided us with a quote after reviewing our current policy with the same company but in a different state. He was straightforward, matched our existing coverage, and even offered a discounted premium. We completed the switch within 24 hours and were pleasantly surprised by Tyler’s efficiency, excellent customer service, and the smooth quoting process. We’re thrilled to have State Farm handling most of our insurance needs and we hope for a smooth relationship if we do need to file a claim, which we hope will not be necessary in the near future. We had enough claims filed after the two hurricanes."
We responded:
"Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your transition to our insurance services was seamless and that Tyler was able to provide you with the exceptional service we strive for. Your satisfaction is our top priority, and we're glad that Tyler could match your existing coverage while offering a discounted premium. We appreciate your trust in State Farm for your insurance needs, and we are committed to providing you with the same level of support and service in the future."
Profile photo of Shane Harrington

Shane Harrington

March 4, 2025

5  out of  5
rating by Shane Harrington
"Awesome customer service! Tyler goes above and beyond! Will be with state farm forever!"
We responded:
"Shane, thank you for your fantastic review! We’re so glad to hear that you had an awesome experience with Tyler. Our team strives to provide exceptional service, and it's wonderful to know that we’ve earned your trust. We look forward to being your insurance partner for many years to come! If you ever need anything, don’t hesitate to reach out."
Profile photo of Hai Nguyen

Hai Nguyen

February 20, 2025

5  out of  5
rating by Hai Nguyen
"The staff members are awesome. They are knowledgeable, informative and nice."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our staff. They work hard to provide knowledgeable and friendly service, and it's wonderful to know that their efforts made a difference for you."
Profile photo of Plantman

Plantman

February 11, 2025

5  out of  5
rating by Plantman
"Very friendly staff. Tyler was extremely helpful and spent all the time needed. Never felt rushed and had my questions answered. Highly recommend this office and especially Tyler."
We responded:
"Lester, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Tyler and our team. Providing excellent service is our top priority, and it's wonderful to know that Tyler was able to assist you effectively and make you feel welcome."
Profile photo of Collette Horst

Collette Horst

December 19, 2024

5  out of  5
rating by Collette Horst
"Jena at this office has the best customer service. I’ve been insured with State Farm- home and auto- forever! Jena makes sure my policies are always up to date and she is an asset to the office!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jena has provided you with exceptional service and that you’ve been a loyal State Farm customer for so long. We truly appreciate your trust in us for your home and auto insurance needs. If you ever have any questions or need assistance, don’t hesitate to reach out. We're here to help!"
Profile photo of Mike Vinton

Mike Vinton

October 29, 2024

5  out of  5
rating by Mike Vinton
"Patrick is extremely helpful, courteous and professional"
We responded:
"Mike, thank you so much for your kind words! We're thrilled to hear that Patrick provided you with helpful and professional service. We appreciate your feedback and look forward to serving you again soon!"
Profile photo of Chris Ritchie

Chris Ritchie

October 4, 2024

5  out of  5
rating by Chris Ritchie
"Good people. Great working with Tyler"
We responded:
"Thank you for your positive feedback! We're glad to hear that you had a great experience working with Tyler. We strive to provide excellent service and it's always rewarding to receive such kind words. If there's anything else we can assist you with, please don't hesitate to let us know."
Profile photo of Erin Cheatham

Erin Cheatham

September 26, 2024

5  out of  5
rating by Erin Cheatham
"Jena and Clay are amazing! I needed my windshield repaired, and they were able to help me in no time. So thankful!!"
We responded:
"Erin, thank you for taking the time to leave us a review! We greatly appreciate your feedback and are thrilled to hear about your positive experience with Jena and Clay. We are glad that they were able to assist you promptly with your windshield repair. Providing fast and efficient service is one of our top priorities, and we are delighted that Jena and Clay were able to meet your needs."
Profile photo of Christina K

Christina K

September 26, 2024

5  out of  5
rating by Christina K
"Team is very helpful in the midst of buying a house and moving!"
We responded:
"Christina, thank you for taking the time to leave us a review! We understand that buying a house and moving can be a stressful time, and we are glad that our team was able to provide you with the assistance you needed. We strive to be helpful and supportive to our customers throughout their journey, and we are delighted that we could be of service to you."
Profile photo of Braden Thomas

Braden Thomas

September 26, 2024

5  out of  5
rating by Braden Thomas
"Brianna helped me get a quote for my 2022 Corvette C8 and was fantastic, Super helpful and time efficient! She was very professional and gave me a lot of great options and helped with discounts! I’ll be getting another vehicle in November and Brianna will be the first person I call to help me get insured! Call and ask for Brianna! She was incredible!"
We responded:
"Thank you for taking the time to leave us a review! We greatly appreciate your feedback and are thrilled to hear about your positive experience in obtaining a quote for a new car. We are glad that Brianna was able to assist you throughout the process and provide you with the necessary information and discounts. We take pride in our team's commitment to providing excellent customer service, and we are delighted that Brianna exceeded your expectations. We will make sure to pass along your kind words to Brianna and acknowledge her outstanding performance. "
Profile photo of Joe Sullivan

Joe Sullivan

September 8, 2024

2  out of  5
rating by Joe Sullivan
"It takes them weeks or sometimes they don't even get back with you to get questions answered. My rates went up without an explanation. The purpose of having a local agent is to create a relationship which is non-existent."
We responded:
"Thank you for taking the time to share your experience. We apologize for the delay in responding to your questions. We take your feedback seriously and want to assure you that we are actively working to improve our responsiveness and communication processes. We are committed to providing excellent customer service and ensuring that our customers feel valued and informed. We appreciate your feedback and the opportunity to improve our services."
Profile photo of Matthew Macys

Matthew Macys

August 24, 2024

1  out of  5
rating by Matthew Macys
"The State Farm Office of Tim Tran initially helped me out with a great rate for my two cars. After the first term, the office increased their rates significantly. Even after the third term, without any late payments, without any negative marks on my driving record, without any additional services the same coverage was almost doubled from the initial rate. They are kind and courteous to needs but greedy at the same time. I believe they are taking advantage of the influx in population in the area because I was able to be quoted in parallel to his competitors at the same initial rate I had been given two years prior."
We responded:
"Thank you for sharing your experience with us. We appreciate your feedback and are sorry to hear about your concerns regarding the rate increase for your car insurance. At the State Farm Office of Tim Tran, we strive to provide competitive rates and excellent customer service. We understand the frustration that can arise when there is a significant increase in premiums. The rates are calculated based on market changes due to increased claim costs, changes in driving habits, natural disasters, rising medical costs, legal factors, fraudulent activities and more. If anything changes with the company you switched to, we would love to win your business back with the constantly changing market here in Florida."